Product help
Installation, updates, account, license, voice, integrations, automations, and app issues.
Help and assistance
Support Center
Find guidance and the official support channels for Orion IA on Windows and connected services.
Page updated on: August 9, 2026.
Security: never send your password, access token, API key, full card number, or confidential file by email. Orion support never asks for your master password.
Contact support
Privacy and data rights
Access, correction, deletion, consent withdrawal, or other questions about personal data.
We reply as quickly as possible. For privacy requests, we may confirm your identity before providing or changing account data.
What to include in your request
To speed up diagnosis, share only what's needed:
- the Orion IA version and the Windows version;
- an objective description of the problem and steps to reproduce it;
- the error message and the approximate time it occurred;
- a screenshot with no personal information or secrets visible;
- a relevant log excerpt, after removing tokens, keys, personal paths, and confidential content.
Quick guidance
Installation and updates
Install the app only from the Microsoft Store or an official Orion channel. Keep Windows and the app updated before retrying.
Account and license
Confirm your internet connection, the account used for purchase, and the plan's device limits. Never share credentials with support.
Microphone and voice
In Windows Settings, check that microphone access is allowed for desktop apps and that the correct device is selected.
Computer control
Review your allowed application and folder lists. Sensitive actions may require confirmation, and Orion does not bypass UAC or Windows protections.
Connections and integrations
Reconnect only the affected integration and check the provider's availability. Never forward OAuth tokens or API keys.
Backup and files
Keep an independent copy of important files and confirm the destination before authorizing moves or deletions.
Official documents and information
- Privacy Policy — data we process, purposes, providers, and your rights as a data subject.
- Terms of Use — service conditions, responsible use, and limitations.
- orionia.cc — the product's official website.